Operations
An operations dashboard for the venue-services group — event scheduling, technician rostering, support tickets that arrive by email, Slack, web or voice, design-request tracking and a client-facing portal.
Practice
Internal software and AI systems for companies with complex operations.
Over the past year my main engagement has been ANC Sports, which designs, installs and operates large-format LED display systems for stadiums and arenas.
The work centers on three systems
Proposals and estimating
A proposal and estimating engine that takes an RFP or a cost workbook and produces the client-facing proposal, contract and pricing documents, with a mode that reproduces the estimator’s own spreadsheet exactly and an AI copilot that fills a proposal from plain language.
The company record
A self-hosted CRM the company moved onto from its previous system, extended with custom objects, reporting and an AI assistant that knows the company’s data model.
Around those
- An email-intake pipeline that reads incoming bid documents and updates the CRM with verified dates.
- An interactive presentation tool with tracked client links.
- Branded document and spreadsheet exports.
- An internal documentation site with recorded walkthroughs.
- A Slack assistant that captures requests and closes the loop when something ships.
How it’s built
Most of this was built by extending open-source foundations rather than starting from zero. I care about finding the real cause of a problem, measuring before changing anything, and shipping things people actually use.
Project list
Service Dashboard
Operations platform for the field-services team: events, scheduling, multi-channel tickets, design requests, hours budgets, client portal.
Proposal & Estimating Engine
RFPs and cost workbooks into client-ready proposals, contracts and pricing documents (PDF, Word, Excel), with an LED estimator, a control-system calculator and an AI copilot.
CRM migration and extension
Moved the company to a self-hosted open-source CRM; custom objects, dashboards, in-app reporting tools and a domain-aware AI assistant.
Bid Intake
Reads incoming bid emails, verifies due dates against the source text, matches them to opportunities, files attachments, posts reviewed alerts to Slack.
Interactive presentations
Deck builder with branded themes, tracked share links and per-slide engagement analytics.
Reporting and exports
Branded Excel reports and mobile-friendly report pages from CRM data, plus a weekly executive briefing email.
Documentation and training
Operator docs site with an AI assistant and narrated walkthroughs.
Slack request loop
Assistant that captures staff requests, tracks them to completion and asks whether the fix worked.
Ongoing production support
Across all of the above.